1. Who we are
[Clinic Name]
Address: [Clinic Address]
Email: [Clinic Email]
Phone: [Clinic Phone]
We are committed to protecting your privacy and handling your personal information responsibly.
2. What personal information we collect
We may collect the following types of personal information:
- Name
- Email address
- Phone number
- Message details submitted via contact forms
- Information relating to your dental enquiry
- Any other information you voluntarily provide
We only collect information that is reasonably necessary for our services.
3. How we collect your information
We collect personal information when you:
- Submit a contact or enquiry form on our website
- Contact us via email or phone
- Request information about dental treatments or appointments
- Interact with our website
4. Why we collect your information
We collect and use your personal information to:
- Respond to your enquiries
- Provide dental treatment information
- Book and manage appointments
- Communicate with you regarding your care
- Improve our services and patient experience
We do not sell or rent your personal information.
5. Disclosure of personal information
We may disclose your personal information to:
- Our dental practitioners and clinic staff
- Service providers assisting with website hosting or IT systems
- Third-party providers where required for clinic operations (e.g., booking systems)
We only share information where necessary for business or healthcare purposes.
6. Storage and security
We take reasonable steps to protect your personal information from:
- Misuse
- Loss
- Unauthorised access
- Modification or disclosure
However, no data transmission over the internet can be guaranteed as fully secure.
7. Access and correction
You may request access to, or correction of, the personal information we hold about you at any time.
To do so, please contact us using the details below.
8. Cookies and website usage
Our website may use basic cookies to improve functionality and user experience.
These cookies do not personally identify you.
You can disable cookies through your browser settings if you prefer.
9. Overseas disclosure
In some cases, your personal information may be stored or processed using third-party service providers located outside Australia.
Where this occurs, we take reasonable steps to ensure your information is handled securely.
10. Complaints
If you believe your privacy has been breached, you may contact us using the details below.
We will investigate and respond in a reasonable timeframe.
If you are not satisfied, you may also contact the Office of the Australian Information Commissioner (OAIC).
11. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.
12. Contact us
If you have any questions about this Privacy Policy, please contact:
[Clinic Name]
Email: [Clinic Email]
Phone: [Clinic Phone]